Conditions of Use

Satisfaction Guarantee

We are very proud of the high quality of our work so are happy to provide a full refund no questions asked refund policy.
If on receiving your order you are not 100% happy with your carving for any reason at all, we will provide a full refund of the purchase price (excluding shipping) on return of the carvings in original condition within 30 days.
If the carvings are returned because they are faulty we will also refund the shipping charges or provide a replacement at your option.

The artists, materials and descriptions shown throughout this site are accurate to the best of our knowledge based on information supplied by the artists or their agents. If there is any error in the artist name, the material used or the description on any piece we will immediately replace or refund in full the purchase price on return of the carving.

The 30 day limit would not apply in this case.


We will provide a full refund of the purchase price of goods on return of the carvings and any included presentation bags or boxes in original condition within 30 days of receipt.
Refunds will be processed in the same way as the original charge was made i.e a reversal will be applied on your Credit Card.
It is important that returned goods are packaged well as returns will not be accepted if received in damaged condition.

Goods Damaged in Transit

We take great care in the packing of our carvings.
If however you receive a carving in a damaged condition, we will replace it on immediate return of the goods along with the original packaging.
We need the original packaging in order to make a claim against our courier as we cannot process a claim for damage in transit unless all original packaging material is returned.

Custom Duties

Craft Carvings sources its carvings directly from New Zealand and therefore there is always a possibility that your customs service may inspect the parcel and "may" charge import duties. These will usually be invoiced by the delivery provider on behalf of your local customs service.
As we have no control over the customs and postal services of your country, Craft Carvings cannot quote on or cover any such fees charges by your local authorities.
We will therefore not under under circumstances cover or reimburse for any such fees charged by your local customs, courier or postal services.
We are also required by international law to show the full value of the order on all customs documents included with the order so will not list items as gifts or under state the value to avoid customs duties.
If you refuse to accept delivery of a parcel (or fail to pay an invoice for duties before due date) they will return the item to us and charge us for the return shipping cost plus customs duties.
Once we receive the items back in good condition we will refund you the purchase price of the returned items (excluding original shipping fees) less any return shipping costs, duties we are charged.

Cancellation of Order

You may cancel an order at any time with no penalty charges being applied at all. If goods have already been dispatched and payment made, a full refund (excluding shipping) will be processed as soon as they are returned in original condition.

Privacy and Security

ALL information you provide to us is totally confidential.
We will not provide any information about you (including your email address) to any other person or company for any reason unless you specifically ask us to do so. The only exceptions to this rule are where we are required by a court of law to supply information to a law enforcement agency or in cases of fraud or attempted fraud against us.

Acceptance of Terms

Placing an order for goods from Craft Carvings indicates full acceptance of all the terms listed above.