Shipping & Returns

Do I need shipping insurance and what are the costs?

Loss of packages in the post is very rare but it does happen from time to time so you need to assess the risk yourself.
Theft and loss of parcels is more common during the Christmas rush when the postal services are under huge pressure and can make mistakes.
All parcels automatically carry at least US$50 cover, however if you are buying more expensive carvings you should consider taking the higher insurance cover, using our fully insured and tracked DHL courier service.

If a parcel is lost in the post and you have chosen not to take appropriate insurance cover the maximum we can legally reimburse you is US$50. We can NOT refund payments or replace carvings over the insurance cover limit chosen by you when you place your order. If you do not specify the delivery method you will be given the standard airmail delivery with US$50 cover by default.

International Airmail Post.

US$8.00 for up to five standard weight items in the same pack shipped worldwide.
There is up to US$50 insurance cover in this option
There is NO end user tracking available.
Delivery time approx. 15 to 20 days.

Registered International Airmail Post.

US$15.00 for up to five standard weight items in the same pack shipped worldwide.
There is up to US$150 shipping insurance cover included in this option .
Door to door and signature required.
Delivery time approx. 15 to 20 days.

International Economy Courier

US$38.00 for up to ten standard weight items in the same pack.
For more than ten pieces please ask for a quote.
Includes full cover shipping insurance.
Full tracking available.
Delivery time approx. 6 to 9 days.

International Express Courier.

US$55.00 for up to ten standard weight items in the same pack.
For more than ten pieces please ask for a quote.
Includes full cover shipping insurance. Full tracking available.
Delivery time approx. 4 days.

Customs Duties

Will I be charged customs import duties on my package?

Having to pay customs import duties on your postal package when it arrives is VERY rare.
All our items are shipped directly from New Zealand, therefore there is always a possibility that your customs service may inspect the parcel and "may" charge a percentage of the value in import duties. These will usually be invoiced by the delivery provider on behalf of the customs service.
Parcels that are under the "tax free" level set by your customs service often do not have duties charge.
Large or more expensive orders and all orders sent by express courier will always be inspected by your local customs service so it is likely that some customs duties or other fees will be payable.
Customs rules and how they are applied differ widely from country to country so it is not possible for us to advise what, if any duties or fees will or will not be charged.
As we have no control over the customs and postal services in your country Craft Carvings will not under any circumstances cover or reimburse any such fees charged by your local customs, courier or postal services.
If this is a concern, check with you customs service before ordering any goods from any supplier outside your own country.

If you refuse to accept delivery on a parcel (or fail to pay an invoice for duties before due date), they will return the itemto us and charge us for the return shipping cost and duties.
Once we receive the items back in good condition we will then refund you the purchase price of the returned items (excluding original shipping fees) less any return shipping costs we are charged. (Refer to our Conditions of Use)

We are required by international law to show the full value of the order on all customs documents included with the order.
Please DO NOT ask us to understate the value of the order for customs or to list it as "gift or samples". Doing so would be regarded as a false customs declaration and this could result in prosecution and/or seizure of the package by the customs service.

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